If you see “Pre-sale” in the title or SKU options, it means this product is currently out of stock in our shipping warehouse. It need to be transferred from the storage warehouse to the shipping warehouse, which takes 3-4 business days. To meet customer demand, now we’re offering a pre-order version. Pre-orders take longer to process than in-stock items – typically 4-6 days longer – but come at a lower price. If you’re comfortable with the 4-6 day delay or would like to save money on your purchase, we recommend choosing the pre-sale option.

After you purchase a pre-sale item, we’ll send you an email to confirm your order details. Please note our pre-sale cancellation policy:

• You may cancel your pre-sale order within the first 36-48 hours for a full refund
• After 48 hours or once the item has shipped, direct refunds are no longer available
• For any changes or concerns after this period, please contact us by email: [email protected]

*Note

When ordering a pre-sale item, please specify your preferred product details (such as color, size, and features) in the order notes. We’ll process your order according to these specifications.

US:

Default Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (6-12 business days).

Fasting Shipping Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (5-8 business days).

UK:

Default Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (6-10 business days).

Fasting Shipping Delivery Time: Order Processing Time (1-3 business days) + Shipping Time (3-5 business days).

Your normal product orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Pre-Sale Product:

Default Delivery Time: Order Processing Time (3-5 business days) + Shipping Time (6-12 business days).

Fasting Shipping Delivery Time: Order Processing Time (3-5 business days) + Shipping Time (5-8 business days).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return an unused and unopened product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once we’ve confirmed that the return process is initiated due to the reasons mentioned above, we will initially offer a partial refund ranging from 10% to 50%. If you still prefer to return the item, please check our return policy: https://reminiscenotes.com/refund_returns/

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at [email protected] and provide your new address.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Order tracking tool: https://reminiscenotes.com/track-your-order/

If you have any further questions or comments, you may contact us by:

• Email: [email protected]
• Online Contact Form: https://reminiscenotes.com/contact-us/

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at [email protected] and provide your new address.

We sell and ship to the United States and United Kingdom

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers. Don’t panic if you don’t receive all of your items at once…they will get to you! 🙂

It usually takes 5-10 business days to process refund